Privacy Policy

Ingram AV is committed to having a clear policy about your privacy and the way we use the data we collect from you.

Who We Are

We are Ingram A V LIMITED. Our company number is 09839339 and our registered address is Unit 4 Eleventh Avenue, Team Valley Trading Estate, Gateshead, Tyne And Wear, United Kingdom, NE11 0JY.

What personal data do we collect?

At Ingram AV we collect and process only the information necessary to respond to your enquiries and fulfil our contracts with you. Specifically this includes your name, phone number, email address and if necessary your physical address. This information is taken at the point of enquiry either via our webform, email or telephone.

We DO NOT send out any form of advertisement via email, telephone or post.
We DO NOT make use of cookies to track you as you browse our website.

Who do we share your data with?

We DO NOT sell, rent or lease your personal data to third parties. However, in order to fulfil our contracts with you, we do share your personal data with our trusted third parties Current RMS and Xero.

Current RMS - We use Current RMS to store your personal data in a controlled, secure environment, protected from unauthorised access, use or disclosure. You should review Current RMS' Privacy Policy to make sure you are happy with it.

Xero - We use Xero to generate invoices for our products and services. Xero is committed to protecting the security of your personal information and take all reasonable precautions to protect it from unauthorised access, modification or disclosure. You should review Xero's Privacy Policy to make sure you are happy with it.

Data Retention Policy

We retain your personal data for a period of 5 years after the completion of your last contract with us. We do this for the sole purpose of streamlining the process of hiring equipment from us as a repeat customer.

Your Rights

Under General Data Protection Regulation (GDPR) you have the following rights:

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure
  • The right to restrict¬†processing
  • The right to data portability
  • The right to object
  • Rights in relation to automated decision making and profiling.

If you would like to exercise any of your rights please send a request, along with proof of ID to our Data Protection Officer. We aim to process all requests within 14 days.

If we are unable to remedy the situation you also have the right to lodge a complaint with the Information Commissioner's Office.

Data Protection Officer

Should you have any questions, complaints or compliments about how we handle your personal data, please contact our Data Protection Officer, Reed Ingram Weir. The best way to do this is via email at privacy@ingramav.com or by post to our registered address.

Changes to this Privacy Policy

We will occasionally update this Privacy Policy to reflect company and customer feedback. We encourage you to periodically review this Privacy Policy to be informed of how Ingram AV is protecting your Personal Data.